9-1-1 NEEDS TO KNOW WHERE TO GO

  • When calling 9-1-1, one of the first things you'll be asked to provide is the location of the emergency you are reporting.
  • The call taker may not automatically know your location or may ask you to confirm it.
  • Make sure you provide as much detail on your location as possible, such as landmarks, cross streets and mileposts.

KNOW YOUR CELL WELL

  • The current 9-1-1 system is designed predominantly for voice communications.
  • Texting 9-1-1 is not an option in most locales; you must dial 9-1-1 and speak with a call-taker.
  • Pull over when driving, if possible. This reduces the chance of a dropped call.
  • Lock your keypad when you're not using your phone, so 9-1-1 isn't dialed by mistake. For the same reason, don't put 9-1-1 on speed dial.
  • Don't give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.
  • If you accidentally call 9-1-1, stay on the line and tell the call-taker that you do not have an emergency. DO NOT HANG UP!
  • Calling 9-1-1 from a cell phone is always free and it is never necessary to dial an area code.

9-1-1 IS FOR EMERGENCY USE ONLY

  • Call 9-1-1 for emergencies only. It is appropriate to call 9-1-1 when you need to save a life, stop a crime, or report a fire.
  • 9-1-1 is the right number to call in an emergency when a prompt response is needed.
  • If you are not sure you have an emergency to report, call 9-1-1 and let the call-taker decide.

KNOW HOW TO USE 9-1-1 WITH THE PHONE YOU OWN

  • Before you need help in an emergency, be sure to understand how the type of phone you use affects your call to 9-1-1. It is important to know the capabilties of the device you are using (landline, cellular, VoIP).
  • Cell phones may not automatically tell 9-1-1 where you are so be prepared to provide detailed information about your location and the nature of your emergency.

REMAIN CALM, BE PREPARED

  • Try to stay calm, give information and follow all instructions.
  • Professional call-takers are trained to get information from you. Listen to them carefully and answer as concisely as possible.
  • Remember that even if the dispatcher is still asking questions or giving instructions, help is already on the way.

HELP 9-1-1 HELP YOU

  • The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.
  • You can save a life! Follow all instructions the 9-1-1 call-taker gives you, and don't hang up until the call-taker does. If you get cut-off, call back and explain that you were cut offl.